Nuance acquires Australian customer service specialist
Summary
Nuance Communications has acquired Information Technologies Australia, an automated customer services provider for contact centres. The deal combines Nuance's speech recognition, text-to-speech, and verification capabilities with iTa's contact centre solutions, mobile services, and voice biometrics. Nuance will rebrand iTa and move its 35 staff, including the executive team, into the global Nuance Enterprise Services business. The acquisition strengthens Nuance's inbound and outbound contact centre automation offer and gives iTa a path to broader global sales.
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Customer Service & Support
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