CloudRadial Brings AI-Powered Chat to the MSP Service Desk with ChatAI Professional and Enterprise
Summary
CloudRadial has launched ChatAI Professional and Enterprise, two paid tiers that add an AI Responder to its MSP chat platform. The new capability handles the first conversation, interviews end users, captures context, and creates detailed PSA tickets for technicians. Professional adds multi-channel coverage, per-channel customization, and custom commands for automations. Enterprise expands the platform further with multi-PSA support, custom dialog building, greater channel capacity, and co-managed service desk features. The release is available immediately and upgrades the free Chat Starter tier without reimplementation.
Classifications
industries
Telecommunications
applications
Customer Service & Support
AskAI Classifications
Labels
CPaaS
SaaS
Developer Tools
Linked Companies
Twilio Inc.
$1B+
CloudRadial
$1M to $5M