Meta Business Agent turns WhatsApp into a salesperson, and Southeast Asia will decide if it works

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Summary

Meta has launched Business Agent globally, bringing AI-driven product recommendation and sales automation into WhatsApp, Messenger, and Instagram. The rollout includes a platform layer for larger businesses and integrations with Shopify, Zendesk, and Shopee. Southeast Asia stands out as the key test market because chat commerce is already deeply embedded there. The launch also points to a coming monetization model, with usage-based and premium-tier pricing expected within months.

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$10M to $25M