CBA chief warns AI costs will rise unpredictably as businesses chase ROI

▤ Summary

The article highlights warnings from CBA’s chief executive that enterprise AI spending may rise unpredictably as companies scale usage. It explains how flat-fee AI access is giving way to usage-based pricing that charges per token. The piece notes that heavy AI users and always-on agents could see sharp cost increases as rollout expands. It also places the issue in the wider banking context, where leaders expect AI to reshape staffing and operations. The main takeaway is that ROI scrutiny will intensify as AI adoption moves from experimentation to broader deployment.

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