Enterprises that succeed in agentic AI start by ‘reimagining’ business process, finds Pega research | Computer Weekly

▤ Summary

Pega’s research says enterprises get better results from agentic AI when they rethink business processes instead of just adding new tools. Successful organizations pair AI rollout with a top-down strategy, clear success metrics, and strong collaboration between business and IT teams. The study also shows that many adopters use agentic AI to automate complex processes, improve customer experience, and reduce complexity. The biggest barriers remain limited resources and weak understanding of the business value of agentic AI. For vendors, the report points to growing demand for process redesign, implementation support, and AI integration services.

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