Councils exit 10-year Capita deal to boost decision and project velocity | Computer Weekly

▤ Summary

Two UK councils ended a decade-long Capita outsourcing deal and moved their digital infrastructure back in-house on Microsoft Azure. They used Node4 to migrate applications, data, identity, telephony, and laptops into a cloud-native environment built around Microsoft services. The project removed supplier lock-in, increased flexibility, and let the councils move faster on future changes and local government reorganisation. The councils also expanded internal security and service desk capability and are now shaping an AI strategy for Copilot, Power BI, and service desk automation.

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