Nearly a third (29%) of citizens experience difficulties communicating with travel companies due to unstable connectivity - CNews
Summary
The article says nearly a third of citizens struggle to communicate with travel companies because of unstable connectivity. It references data from edna and shows that customers still prefer digital channels such as messengers and online support. The findings also point to frequent service delays and uneven communication quality during trip planning and service requests. The piece highlights a broader need for better omnichannel customer communication in the travel sector.
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Customer Service & Support
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SaaS
Customer Communications Management
Contact Center Software
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edna
$10M to $25M