Remote assistance reduces processing time for simple collisions to just one hour

▤ Summary

Remote claims handling is speeding up simple accident processing in Colombia from many hours to about one hour. The law no longer requires drivers to wait for a traffic agent or complete an official sketch in minor crashes with only material damage. Insurance firms now rely on calls, WhatsApp chats, photos, videos, and risk tools to assess claims and estimate repair costs faster. The main challenge is educating drivers so they understand the new process and stop blocking roads while waiting for physical assistance.

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