9 months in the transit zone: what Spielberg's 'The Terminal' teaches about WMS implementations

▤ Summary

The article examines what a long WMS implementation in a transit terminal can teach other companies about warehouse software rollouts. It highlights the risks of overreliance on Excel, weak process ownership, and poor integration between IT and operations. The piece stresses the need for clear KPIs, disciplined change management, and realistic project governance. It also shows that successful WMS adoption depends on aligning software with business processes rather than treating the system as a standalone IT project.

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