MTN battles subscriber anger with data transparency portal, N1trn expansion blueprint

▤ Summary

MTN Nigeria plans to spend more than N1 trillion on network expansion in 2026 as it responds to subscriber complaints about data depletion and poor service quality. The company will also launch a self-service data usage portal inside its app before the end of the month so customers can see which apps and devices consume their data. MTN says modern smartphone behavior, streaming, backups, and higher-speed networks are driving heavier data usage. The company also points to vandalism, fibre cuts, power costs, and other operational challenges that make nationwide network quality difficult to maintain.

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