[Patent Acquired] Cluster obtains a patent for technology that allows AI to autonomously control the 'behavior' of AI agents in virtual spaces, strengthening autonomous customer service as corporate metaverse adoption expands

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Cluster has secured a patent for technology that lets AI autonomously control the behavior of AI agents inside virtual spaces. The system combines conversation data and spatial context so an agent can decide whether to guide, explain, move, or stop interacting with a user. Cluster says this capability already powers its AI Agent Flex service and will expand to websites and physical stores. The company is positioning the technology as a way to deliver more natural, brand-aligned customer service across metaverse and other customer touchpoints.

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