Enterprise Application Support Teams Risk Falling Behind Cloud Delivery Without Skill Realignment, Says Info-Tech Research Group
Summary
Info-Tech Research Group says enterprise application support teams need skill realignment as organizations move ERP, CRM, and HRIS workloads into cloud and hybrid environments. The blueprint argues that right-sizing support depends on workload data, role clarity, sourcing choices, and competency gaps, not just headcount reductions. It outlines a three-phase method to assess support needs, design the team structure, and estimate staffing based on actual demand. The guidance also highlights vendor coordination, automation, governance, and performance metrics as key parts of a more sustainable support model.
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