Kenya to fine telcos for bad network service

▤ Summary

Kenya’s telecom regulator plans to fine operators for poor network quality and weak service delivery. The draft rules raise the minimum compliance score from 80% to 90% and shift enforcement to the county level. Telkom Kenya, Airtel Kenya, and Safaricom would all fail under the proposed standard based on the latest service-quality results. The change could push telcos to invest more aggressively in network infrastructure and coverage, especially in underserved regions. This matters for vendors that support telecom network monitoring, compliance, and service assurance.

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