At VFS centres in Delhi, Mumbai: Bill Rs 15,000, value added services Rs 5,000
Summary
This investigation examines how VFS Global centers in Delhi and Mumbai push applicants toward paid value-added services such as premium lounge access, SMS alerts, and courier fees. Many applicants say staff present these services as if they are necessary or helpful for visa approval, even though the company says they are optional and transparently priced. The report also highlights data-handling and fraud concerns raised by European inspections, including weak storage practices and fake appointment activity linked to travel agents. Financial data in the article shows that value-added services have become a meaningful revenue driver for the business. The piece frames VFS Global as a major visa-processing operator facing scrutiny over compliance, customer treatment, and operational controls.