Generative AI and Organizational Sensemaking: Why Increased Intelligence Can Reduce Understanding

▤ Summary

This article examines how generative AI can increase the amount of information available to organizations while still reducing true understanding. It argues that better intelligence tools do not automatically produce better sensemaking, because more output can also create confusion, overconfidence, and fragmented interpretations. The piece frames this as an organizational challenge rather than a purely technical one. Readers should treat AI adoption as a governance and workflow issue, not just a capability upgrade.

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