IT Glue Announces Integration with Continuum’s Help Desk
Summary
With this integration, both the in-house and Continuum Help Desk technicians can now leverage a single source of knowledge to service clients around the clock with confidence.IT Glue’s powerful documentation platform aims to help MSPs reduce waste and maximize profit by having critical information at their fingertips.With IT Glue as the single source of truth, Continuum Help Desk technicians can not only eliminate time wasted looking for data across multiple systems and platforms, they can now be as efficient as an in-house team.What this means for our mutual partners is massive efficiency gains as they no longer have to perform double entry and can have all of their critical information centralized,” said Luis Giraldo , VP of Product at IT Glue.The solution allows MSPs to document applications, devices, passwords and other IT assets centrally and in a standardized manner, enabling critical information to be stored securely yet easily accessible by those who need it, whenever they need it.