The Value of Medical Support Using Online Tools to Rescue the Nurse Staffing Shortage at the Special Nursing Home “Ishikari Kiku no Sono” in Ishikari City, Hokkaido
Summary
Dr. Mate deployed its online medical support services (night on-call代行, daytime medical consultation, and DM-study education) at the Ishikari Kiku no Sono nursing home in Hokkaido to address nurse staffing shortfalls. The services reduced staff burden, became an effective recruitment point, and helped increase nurse hires from 0 to 6 over several years. Local authorities praised the facility’s legal training management using DM-study, and the services standardized medical reporting and on-site response, improving operational stability. Dr. Mate and the facility are now collaborating to refine emergency-transport decision-making using the company's dataset of over 150,000 consultations to raise regional care quality.
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