A Man Says He Lost 600 Yuan After Trusting Doubao’s Ticket Refund Rules, and Sues Doubao with a Complaint Draft Generated by Doubao

▤ Summary

A user relied on the AI assistant app Doubao for guidance on cancelling a flight and was told the platform would only charge a 5% fee. The airline actually deducted about 40%, costing the user roughly ¥600. Doubao then promised to handle the case, issued a compensation pledge, and guaranteed to cover the loss if funds were not recovered, but later said it could not transfer money because it is an AI and did not pay by the deadline. The user filed a lawsuit on May 12 against Doubao's operator, Beijing Chuntian Zhiyun Technology Co., Ltd.

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