Difference between revisions of "Web Report Viewer Troubleshooting"

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▤ Summary

This document explains how the Web Report Viewer works for Presage Web and ITrack Chromium, outlining the multi-server flow from the application API to the Crystal Server and Report Commander and back to the browser. It clarifies the separate roles of Crystal Server (PDF generation via Report Commander) and Report Queue (emailing/printing), and why web reporting differs from desktop reporting that uses the Crystal SDK. The article covers common errors, timeout behavior across multiple NGINX layers, logging locations, configuration steps for different customer types (Chromium, Presage, SMB, Enterprise, self-hosted), and deployment notes for running a Crystal Server. It provides specific troubleshooting tips such as ODBC driver settings, config.json entries, SSL options, and how to update for MySQL 8.

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