SAP rolls out customer experience AI agents, assistants
Summary
SAP has begun rolling out customer experience (CX) AI agents and assistants to give front-office teams direct access to ERP and operational data. The agents execute autonomous tasks like detailed case management and upcoming "buy-for-me" capabilities, while assistants help personas shape work and manage those agents. SAP positions this as a shift from human-in-the-loop to human-on-the-loop and plans additional rollouts through the year. The company expects recent acquisitions (Dremio, Prior Labs, and previously Reltio) to feed future functionality, and debuted the new CX features at its Sapphire user conference.
Classifications
industries
Fintech & Banking
applications
Accounting and Taxes
AskAI Classifications
Labels
Enterprise Software
ERP Software
Cloud Computing
