Why cultural intelligence is your next competitive edge

▤ Summary

The article argues that cultural intelligence is a critical competitive advantage as companies routinely miss fast-moving multicultural trends and leave revenue on the table. It warns that AI trained on narrow, Western-centric datasets amplifies cultural blind spots and creates real harms and missed opportunities across healthcare, finance, HR, and marketing. The author says her company, TULONG Technologies, is building AI with culturally diverse datasets and community validation to address these gaps. She recommends auditing leadership cultural intelligence, building infrastructure (tech, cultural consultants, in-language content, community validation), and demanding culturally intelligent AI from vendors.

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