30 Years of ISC-CX - Three Decades of International Success in Mystery Shopping and Customer Experience

▤ Summary

ISC-CX is celebrating its 30th anniversary in 2026 and positions itself as a leading international provider of mystery shopping, customer experience analytics, and service quality measurement. The company operates a global network of more than 1.2 million testers and conducts over 300,000 checks and analyses each year across sectors like retail, hospitality, banking, and healthcare. ISC-CX emphasizes international scalability, digital processes, and combines traditional mystery shopping with AI and advanced analytics to help clients improve customer experience. The firm says it continues to invest in automation and is developing new AI-based CX solutions and platforms for future international expansion.

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