Implementation gap threatens progress in AI and 5G
Summary
Ericsson's global study of 455 senior telecom executives finds a clear opportunity for telecoms to capture growth from AI-driven services, private 5G and IoT, but identifies a persistent execution gap. Most communication service providers have not begun implementing critical enabling technologies: around 70% haven't started key capabilities, two-thirds haven't started AI-driven network operations, 61% haven't started advanced 5G features, and 68% haven't adopted SaaS-based IT platforms. Telecom leaders express strong confidence in future revenue opportunities but cite legacy systems, slow decision-making and limited collaboration as recurring barriers. Ericsson urges operators to adopt more flexible deployment models, cloud-native architectures and partner ecosystems to translate ambition into scaled commercial outcomes.
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