ServiceNow, Experian Launch Multi-Year AI Automation Partnership

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ServiceNow and Experian announced a multi-year global partnership to integrate Experian's Ascend capabilities into ServiceNow workflows, enabling autonomous AI agents to make faster, more consistent decisions. The integration will give businesses direct access to Experian data insights and decisioning tools inside ServiceNow's AI and workflow platform, with initial use cases including employee onboarding, third-party risk management, and model lifecycle governance. The companies say the effort is designed to help organizations scale AI deployments beyond pilots and address data limitations that hinder adoption, especially in highly regulated industries. Targeted applications include fraud and identity verification, onboarding, and model risk management, and executives emphasized the partnership's role in moving businesses beyond experimentation to secure, production-grade AI-driven automation.

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