TP’s AI-powered debt collection solution recovers up to 40% debt, improves efficiency and saves costs
Summary
TP (ex-Teleperformance) announced TP.ai FAB Collect, an AI-powered debt collection solution built on its TP.ai FAB framework and trained on decades of human collections expertise. In live deployments the AI agents matched or slightly exceeded human-level customer satisfaction while achieving a 40% debt recovery rate and reducing collections costs by around 40%. At a telecommunications client the AI improved the pay-to-contact ratio by seven percentage points and the system improved recovery performance over time. TP highlighted compliance, omnichannel engagement, and awards (2026 AI Excellence Award and Technology of the Year) as validation for lenders to scale predictive, customer-centric collections without harming customer relationships.