Survey Reveals the Biggest Challenges Facing Commercial Property Management

▤ Summary

MRI Software's 2026 Commercial Real Estate Industry Pulse Check finds property managers have far more data but are not using it to make faster or better decisions. While 70% of respondents say dashboards improved the business, only small minorities report faster decision-making or better outcomes. Eighty-two percent view AI as important and expect value in CAM reconciliation, trend spotting, and maintenance/energy analysis, but they stress augmentation over replacement and raise trust concerns about accuracy and security. The report identifies siloed, unclean data plus workforce and change-management issues as the core barriers and recommends prioritizing data infrastructure, transparency, and auditability before scaling AI.

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MRI Software

$250M to $500M