This bank CEO let his AI clone handle an earnings call — now hes signing an OpenAI deal
Summary
Customers Bank CEO Sam Sidhu revealed that an AI clone delivered his prepared remarks during an earnings call and announced a multiyear partnership with OpenAI to embed engineers and build automated workflows. The bank plans to roll out AI agents across lending, deposits, and payments within 6–12 months to cut loan timelines from weeks to about seven days and to collapse complex account openings to under 20 minutes. Sidhu ties the AI program directly to financial targets, saying it should improve the efficiency ratio and enable more revenue per employee while saving thousands of work hours already. Both firms will co-develop tools that Customers Bank can use internally and OpenAI could potentially productize for other banks.
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