The Future of ITSM Part 2: The Tech | Kinetic Data Blog | Kinetic Data
Summary
Kinetic Data revisits its 2015 ITSM predictions and assesses how IoT evolved by 2020. The post contrasts the original forecast—that IoT would supply massive volumes of useful data—with the 2020 reality, noting widespread device IP addressing, interoperability protocols, an $8.9 trillion market expectation, and wearables' strong growth. It highlights practical ITSM uses such as automatic check-ins at tech support locations and IoT- or IIoT-driven workflow triggers. The article invites reader feedback and credits Matt Howe for expert input.
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