Portals: Content is king! | Kinetic Data Blog | Kinetic Data
Summary
This blog post (part five in a series) argues that content is the key value driver for customer-facing portals. It recommends exposing existing systems and data via web portals or APIs to improve self-service, productivity, and differentiation, using examples from libraries and banks. It advises teams to evaluate integration effort, licenses, staff needs, ROI, and TCO before proceeding. It lists common portal features and integrations (directories, ticket portals, knowledge, dashboards, fileshares, calendars) and invites reader feedback.
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