Business Process Automation: How to Move from Stage Two to Stage Three | Kinetic Data
Summary
The article explains Kinetic Data’s Automation Maturity Model and contrasts Stage 2 (structured request intake with fulfillment knowledge residing in human brains) with Stage 3 (systematized, step-by-step orchestration of fulfillment). It outlines Stage 2 limitations—training burden, knowledge loss risk, limited visibility—and shows how Stage 3 moves process definitions into software to guide fulfillers and expose optimization opportunities. The piece lists benefits of moving to Stage 3 including cost reduction, improved visibility, simpler training, fewer errors, higher employee satisfaction, and better scalability. It advises identifying high-volume or compliance-critical processes, mapping current fulfillment steps on a whiteboard with process owners, and implementing orchestration software that supplies only the necessary data at each step. The article uses an iPhone-ordering example to illustrate small automation and routing changes that save repeated manual effort and improve throughput.
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