New CIO Role: 8 Ways to be a Chief Integration Officer | Kinetic Data

▤ Summary

Deloitte frames the CIO as a potential 'chief integration officer' who links technology, processes, and business functions to drive integrated digital experiences. The article urges maintaining reliable core IT operations first, then incrementally rolling out smart service portals and enterprise service catalogs to automate fulfillment and expand across HR, finance, and other functions. It highlights service-level integration (ESI/SOA), workflow automation, collaboration tools, intuitive UX, and built-in security and incident response as essential components. These approaches aim to increase agility, produce quick wins, and create a foundation for cross-functional innovation.

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