How Enterprise Software is like Apple’s new Airpods | Kinetic Data Blog | Kinetic Data
Summary
The blog uses Apple's new wireless earbuds announcement as an analogy to show that one size does not fit all in enterprise software. It argues that making broad claims about user experience without listening to diverse users damages customer relationships. It recommends actively engaging users and extending features to support different needs rather than forcing users to adapt. It warns that employee and customer disengagement can hurt the bottom line and points readers to further reading on surviving organizational chaos.
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Hospitality
applications
E-Commerce EDI Software
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Software Development
SaaS
Digital Experience Platform
Linked Companies
Kinetic Data
$1M to $5M
Apple Inc.
$1B+