IT Priorities: Why Improving Business Processes Matters More Than Cutting Costs | Kinetic Data

▤ Summary

IT priorities have shifted from cost-cutting to improving business processes, with McKinsey data showing process effectiveness now ranks higher than reducing IT costs. The piece argues that cloud-driven infrastructure savings don't solve coordination failures caused by manual handoffs, email threads, and siloed approval chains. It recommends centralizing service requests with a workflow orchestration portal, building systems of engagement on top of existing systems of record, and empowering business teams with visual low-code workflow tools while IT maintains governance. The article urges incremental modernization—start automating high-friction workflows on top of current systems instead of pursuing risky rip-and-replace projects.

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