How Retailers can Cut Costs and Improve the Customer Experience with ERM | Kinetic Data Blog | Kinetic Data

▤ Summary

Retailers face margin pressure, showrooming, short product lifecycles, and rising customer expectations while needing to cut costs. The post distinguishes self-service 1.0 (information-only) from self-service 2.0, which focuses on actionable services that let users place requests, track progress, and give feedback. Enterprise Request Management (ERM) removes departmental silos by providing a single portal for internal and external service requests, speeding service delivery, reducing errors, and improving customer and employee experience. ERM leverages many existing systems and lets managers build and optimize processes with minimal technical help to accelerate adoption.

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$1M to $5M