Systems of Engagement: What is a System of Record? | Kinetic Data

▤ Summary

The article outlines a strategy to retain legacy systems of record (ERP, finance, HRMS, ITSM) while delivering modern mobile and web interfaces via systems of engagement to avoid costly rip-and-replace projects. It recommends using orchestration engines and workflow automation to integrate engagement layers with underlying enterprise applications and federated data sources. The approach emphasizes simplified UIs, self-service capabilities, and empowering business users to create workflows without modifying core legacy code. Implementing this model reduces disruption, preserves prior investments, and improves employee and customer experience while keeping integration and hidden costs in view.

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$1M to $5M