Labour scarcity is forcing IT leaders to rethink automation economics | Computer Weekly

▤ Summary

Labour scarcity has become a structural constraint that makes automation an economic imperative for CIOs and CFOs rather than a discretionary innovation. Organisations should prioritise targeted automation that layers on top of existing ERP and core systems to resolve operational bottlenecks, lower cost-to-serve, and deliver measurable time-to-value quickly. Leaders must reconsider vendor-driven upgrade roadmaps and instead direct scarce capital and talent toward pragmatic automation and agentic AI that reduce risk and prove returns. The recommended approach focuses on incremental, problem-focused automation to free people for higher-value work and build long-term operational resilience.

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