Bowtie Solutions and Toma Partner to Create a Smarter, Human-Centered Call Experience for Dealerships
Summary
Bowtie Solutions and Toma announced a strategic partnership that delivers an integrated AI-driven and human-staffed call handling solution for automotive service departments. Toma's AI manages high-volume, repeatable interactions and monitors signals like customer sentiment and call complexity to trigger escalations. Bowtie supplies trained automotive service agents who can seamlessly take over complex or human-requested calls without increasing fixed headcount. The combined approach aims to reduce missed opportunities, improve response times, and help dealerships scale coverage while preserving the human customer experience.
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applications
Calendar, Scheduling
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Labels
SaaS
Artificial Intelligence Software
Customer Service Software
Linked Companies
Toma, Inc.
$1M to $5M