Lightspeed Voices NOVA Awarded 2025 Unified Communications Excellence Award from INTERNET TELEPHONY Magazine
Summary
Lightspeed Voice announced that its NOVA unified communications platform won a 2025 Unified Communications Excellence Award from TMC's INTERNET TELEPHONY magazine. NOVA uses AI to deliver automated call transcription, actionable summaries, real-time sentiment analysis, and built-in PII redaction to support compliance and data security. The platform integrates with more than 50 CRM and AMS systems to capture and analyze conversations, turning calls into operational insights that improve collaboration, customer relationships, and workflows. Lightspeed Voice framed the award as validation of NOVA's real-world impact on customer operations and business communications.
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