Ferry reservation system faces delays, critics question lack of user testing - Islands Sounder

▤ Summary

Washington State Ferries has delayed its modernized ticketing and reservation system until at least late 2026. The project combines separate platforms into one system and now requires more software development, hardware upgrades, and integration work than planned. Critics say the biggest flaw is that the agency has not involved users early or shown public screen designs for testing. Commercial operators and residents warn that the current system already hurts essential freight, travel, and local business operations. The agency says it is expanding customer engagement and will present the system to advisory members and riders through public meetings and on-site visits.

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