Bupa Hong Kong has selected Cognizant to deliver an AI-driven BPaaS solution to transform health insurance claims

▤ Summary

Cognizant and Bupa Hong Kong are working together on an AI-driven BPaaS solution for health insurance claims modernization. The platform uses cloud-native technology, generative AI, and fraud detection to improve claims processing, compliance, and customer experience. Bupa Hong Kong expects faster handling times, higher automation, and better operational efficiency from the five-year engagement. The deal also strengthens Cognizant’s position in regional intelligent operations and automation services. The collaboration targets clearer workflows and stronger regulatory adherence across Bupa’s claims operations.

▦ Linked Companies

Cognizant

$1B+