Odigo Snaps Up Akio to Build a "European Sovereign Alternative" to US CCaaS Giants
Summary
Odigo has completed its acquisition of Akio to strengthen its position in the European CCaaS market. The combined company aims to offer a sovereign alternative to US-based contact center giants while keeping customer data in Europe. Akio adds mid-market omnichannel tools, Voice of the Customer analytics, reputation management, and native support for channels such as email, chat, WhatsApp, and RCS. The deal also expands Odigo’s AI capabilities and helps it cover both SMEs and large enterprises.
Classifications
industries
Fintech & Banking
applications
Customer Service & Support
AskAI Classifications
Labels
Customer Relationship Management (CRM) Software
Contact Center Software
SaaS
