It’s time to rid insurtech of the snake oil

▤ Summary

This article argues that insurtech vendors often overstate what their software can do, especially around fully automating claims and compliance. It says insurance still needs human oversight because regulation and customer fairness require contextual judgment. It also warns buyers to evaluate vendors on financial stability, transparency, and governance rather than flashy AI promises. The piece supports automation that assists insurers, but it rejects systems that try to replace human decision-making in regulated workflows.

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