How We Dealt with the Cloudflare Outage
Summary
This post explains how Jitbit handled a Cloudflare outage that broke its static asset delivery. It describes the failed attempts to change Cloudflare settings during the outage and the decision to move assets to a separate non-proxied domain. The team used a URL resolver, updated Nginx, and repointed more than 1,490 asset links to restore service quickly. The article also highlights practical lessons about having a backup plan and designing software with good encapsulation. Readers get a firsthand look at an outage response for a SaaS helpdesk platform.
Classifications
industries
Entertainment
applications
Customer Service & Support
AskAI Classifications
Labels
Help Desk Software
SaaS
Ticketing System
Linked Companies
Jitbit
$50M to $100M