Vodia Announces New Suite of Call Analytics Tools - PR.com
Summary
Vodia launched a new suite of four call analytics tools for its cloud communications platform. The release includes enterprise call analytics, agent activity monitoring, call recordings and transcription, and queue overview dashboards. These tools give contact centers and enterprises real-time visibility into call quality, agent performance, queue behavior, and productivity. Vodia says the new dashboards are built natively into its PBX and aim to improve efficiency, reduce costs, and raise ROI.
Classifications
industries
Telecommunications
applications
Customer Service & Support
AskAI Classifications
Labels
Communication Software
VoIP PBX Software
SaaS
Linked Companies
Vodia Networks Inc.
$1M to $5M