Verizon Statement: Company faces backlash amid outage. Downdetector logs 18,293 reports as users enter SOS mode
Summary
Verizon experienced a widespread wireless service outage that triggered more than 18,000 Downdetector reports across major U.S. cities. The company said a software issue caused the disruption and that engineers were working to identify and fix it. Customers reported lost calls, texts, and mobile data, with many devices showing SOS-only status. The outage also affected business calls and two-factor authentication for some users. Verizon recommended basic troubleshooting steps and Wi-Fi calling while service recovery continued.
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Operating Systems
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Apple Inc.
$1B+
Downdetector
$1M to $5M