911 centers are so understaffed, theyre turning to AI to answer calls | TechCrunch
Summary
Aurelian built an AI voice assistant that helps 911 and non-emergency dispatch centers handle lower-priority calls. The company initially focused on salon bookings before pivoting after discovering the scale of understaffing in municipal call centers. It now triages issues like noise complaints, parking violations, and stolen wallet reports, while transferring real emergencies to human dispatchers. Aurelian says it has already deployed in more than a dozen centers and is handling live calls at scale. The company also announced a $14 million Series A led by NEA.
Funding
Amount
$14.0M
Total raised
Date
August 27, 2025
Announcement date
Investors
New Enterprise Associates, Y Combinator
Lead investors
Company
https://www.aurelian.io/
Funded company
Classifications
industries
No industries detected
applications
Customer Service & Support
AskAI Classifications
Labels
SaaS
Public Safety Software
Workflow Automation Software
Linked Companies
Aurelian
$1M to $5M