OnSeen Releases LiveClaims v2.0 to Further Streamline the Claims...
Summary
The result is an inefficient, manually intensive process that produces a mountain of redundant emails, texts, voicemails and forms that are exchanged in a chaotic, uncontrolled fashion between the involved parties. These challenges are magnified exponentially during disasters and catastrophes when hundreds or thousands of claims occur within a short period of time in a relatively small geographic region. “Our claims management process prior to OnSeen was largely manual and not as efficient as we would have liked, with lots of redundant emails, texts and phone calls flying around in all directions,” said Andrew Younker, COO of Woodville Mutual . “We are excited to upgrade to LiveClaims 2.0 so we can continue to improve the efficiency of our claims adjustment process, lower our LAE, and increase the productivity and effectiveness of our independent adjusters.” The common thread among clients in these verticals is a need for a tool that provides real-time situational awareness, resource allocation, intelligent routing, workforce collaboration and communication for their inherently mobile teams.