When Tribal Knowledge Walks Out the Door: A Hidden Risk in Distribution - NSA 3.0

▤ Summary

The article explains how tribal knowledge creates operational risk in distribution when experienced employees retire or move on. It shows how undocumented workarounds, customer-specific nuances, and system know-how can lead to delays, strained vendor relationships, and lower productivity. It recommends documenting core processes, using mentorship and shadowing, and capturing knowledge with modern ERP and digital tools. It also positions NSA Professional Services as a partner that helps distributors standardize workflows and preserve institutional knowledge inside Infor ERP environments.

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