Turning Insight into Action: How Lawrence Leveled Up Resident Engagement and Service Delivery with SeeClickFix 311 CRM
Summary
The City of Lawrence relaunched CivicPlus SeeClickFix 311 CRM to improve resident engagement and service delivery. The city first fixed internal workflows, assigned clearer ownership, and then rolled out features in phases to support adoption. It also integrated the platform with asset management, work order, code enforcement, and GIS systems to route requests more efficiently. As a result, the city cut average response time to 0.5 days, improved closure times, and increased request volume and transparency with residents. The city now plans to extend the app into a broader mobile gateway for city services.
Classifications
industries
Government, Public sector
applications
Web and Content Management
AskAI Classifications
Labels
Government Software
SaaS
Workflow Automation
Linked Companies
CivicPlus
$10M to $25M