Freshworks Advances its Agentic AI Platform To Uncomplicate Service Software For Companies Big and Small
Summary
Freshworks unveiled the next generation of its Freddy Agentic AI Platform at its Refresh event. The company introduced Freddy AI Agent Studio, a no-code tool for building and deploying autonomous AI agents. It also added new capabilities for autonomous email support, unified search, IT insights, and upgraded AI Copilot features across Freshservice and Freshdesk. Freshworks positioned these updates as a way to reduce manual service work, speed resolution times, and improve customer and employee support outcomes.
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applications
Customer Service & Support
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Labels
SaaS
IT Service Management Software
Customer Support Software
Linked Companies
Freshworks
$500M to $1B